These include re-fixing toilet seats and repairing minor leaks. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. United Kingdom. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. You should report any damage to your local housing office. The team were very helpful and understanding of my dangerous situation. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). If so, please keep reading as youre just what were looking for! We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. What are the costs and charges at Watergate Court. We are Gateshead Council'sHousing Team. Background 2. They should all be done. This makes sure that everyone is treated fairly. However, the contractor will not ask you for any money when they call. Gateshead Council aims to complete the backlog by late March next year. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. Well, theres so much on offer and heres just a few of the highlights! You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We will tell you in advance when any work like this will happen. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Are you a Council or Housing association Tenant with housing disrepair issues? The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. We are Gateshead Council's Housing Team. To keep up to date, why not follow us. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Office 3750 % You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Our housing offices are currently closed to the public. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Internal deterioration such as damage to carpet, walls etc. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If your repair can't wait until the programme we will carry it out within the normal timescales. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. East Ham As part of our commitment to quality services, we aim to provide a reliable and quick repair service. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. These are repairs which could cause injuries or further damage if they are not dealt with quickly. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Gateshead Now is a collection of the latest news from Gateshead Council. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. There's also additional service charges from 115.85 a week, this cost is eligible . Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We have guidelines on how long different repairs should take. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Visit directory. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. She added: "Someone has got to own it. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". You can create a free account to post activities, services and promote organisation working in Gateshead. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Gateshead, England. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. I have to tell you, this week I have had four complaints that have been going on for two years. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu Copyright Andy T - 2021. Thursday 26th January 2023. Unfortunately, this job posting is expired. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Employer Est. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If you continue to miss appointments for repair work you may be charged. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. Connected Voice are collating information about support across Newcastle and Gateshead. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. Planned repairs usually need an inspection before work is done. Reporting repairs Home. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. The panel decides which services they review based on various criteria. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Regent Street Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Thank you so much. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Youll be paid a competitive salary plus additional allowances where relevant. To register with My Housing Account, select 'my account' at the top of the Council homepage. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. I have got this complaint, they monitor it and see it through to the end. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Repairs update You can now report your non-emergency repairs. endobj Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. You can also claim compensation for the damage that has been caused during repair work. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Whats in it for you? This is commonly known as filing a compensation claim for despair against a housing association landlord. endobj Don't worry, we can still help! View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Wednesday 2nd November 2022. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Homepage for Gateshead Councils Benefits and Council Tax information
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