Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. You send in pictures and they say nothing we can do. Known for their sleek online experience and modern styles, they also have 71 locations across the US. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. The salesperson said she had reserved them for me. The retail prive was around $6,000. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. After finalizing the design the order went in. We also purchased 6 leather:tacked dining chairs recently. 70. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. They assist you in every part of the process. We use dedicated people and clever technology to safeguard our platform. More info. Thank you to Tricia and Michael for all of the help with our furniture purchases! So i called Daniel and told him about this and he said he will call me back. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. Daniel, our designer, was extremely helpful and kept us informed on delivery dates. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Say what? I was hesitant since it was a floor sample. I was so disappointed their attitude, once they sold it they don't care anymore. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Michael has also been very helpful as well. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. doesn't. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? The sales staff is very helpful and non-judgmental (snobby). David approached us and I have to say we are so happy he did. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . 60 days. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! I sent a request for a second shipping label. These are merely guidelines for measuring and do not guarantee your furniture will fit. They are very nice on the phone. Many of our pieces are as unique as the artisan that made them. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. Cannot be returned. Visit your local store today to schedule your complimentary design consultation! We work closely with Michael and he always takes the best care of us. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Your experience can help others make better choices. Disconnected and unable to reach same rep. 71. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. We are extremely happy with the items we purchased -- top quality and beautiful style. No problem -- they were sending a new cover. You have helped in making my condo more of a home! It needs to be done with a hand held attachment! Taxes are based on the laws and regulations of the state or province indicated by the shipping address. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. The furniture and accessories really fits with our collective tastes. This issue is going on over a year. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. He made several recommendations. I'm being passed from employee to employee who have no idea what's going on. Excited for the sectional and living room pieces! Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user :(. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. and it was a wrong size, of course. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Will my merchandise be assembled at the time of delivery? We ordered two couches from Zane at Arhaus and had an excellent experience with him. I agree with all of the 1-star comments. Customer service's response was that since they are natural wood, it is expected they will have natural variations. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. He went above and beyond to make sure my husband and I were satisfied. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. I will never do business with them again. This plan will also cover seam separation. Debra Cleare helped us with bedroom furniture, accessories and tables. I just agreed to take the wrong color and one brok on delivery. Coffee table arrived after extended wait with large black streaks all over it. They're awesome! CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. If you are not satisfied, you may return or exchange the item(s) subject to the policies set forth below. Comenity Reviews. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. From looking at other recent reviews on various forums I'm not alone. Please see our Measuring for Furniture Delivery guidelines. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. And, we remain committed to never using wood from endangered rainforests. So it was that time of life again, furniture shopping time. The least they can do is have great customer support for the prices they charge. We expect to keep finding more of what we love at Arhaus. I love this store! First, the stain (whatever it was) would have gone into the cushion as well. It has beautiful furniture. I have been looking for a chandelier for a while and I had some time to kill before my movie so I wondered in. I look forward to working with you in the redesign of our living room! For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I am by nature indecisive and Cheryl made my decisions effortless. I walked into Arhaus and really liked the design of their merchandise. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Thank you, Arhaus, and the great sales, delivery and customer services teams. I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We had wonderful service and design consultation thanks to Rebecca Scott. This is not something that I would have expected from a $3000 dining table. My boyfriend and I adore this store! Apply today at CareerBuilder! We also ensure all reviews are published without moderation. I have been an Arhaus customer for twenty+ years. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Here are 8 tips for writing great reviews. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). re: order number 225510 If I could give less than 1 star, I would. If you don't want to deal with headaches, order everything online!! Out butts hit the wood on the seat cushions. The furniture is decent at best but totally not worth it with such poor service. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture.
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