Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Just looked at the Gradient and i'm sold on that. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Is this normal? Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. Rollback the version of the Hue Sync App. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. UU. Joseph_S. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. Obviously the lights won't sync because the hue sync is not connected. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. User profile for user: If you are unsure about installation, refer to the manual that came with your Hue sync box. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. So almost every software or App will release patches for the upgrading. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. With our lights, sensors and switches, you can make your house the brightest home on the block . Create an account to follow your favorite communities and start taking part in conversations. 2- Connecting directly to TV without using Hue Sync Box. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. You can open it by typing %appdata% in the taskbar. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Dolby vision in my 4K Blu-ray player works through the AVR, Chromecast plus sends Dolby vision through the AVR. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Please note that all comments go into a moderation queue (to prevent blog spam). They release a new version constantly, you can see. You must want to solve this problem to enjoy it. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Apple TV 4K, For many users, the Hue Sync Box should be ready to use right out of the box. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. Learn more about brightness. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Got it as a gift in December, and have been using it ever since. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Connect the Hue sync box to power and your TV. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. Your email address will not be published. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Apps are complicated pieces of software. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. The No. When the connection is confirmed, tap Search. Hue Bridge required, not included. I just couldn't get a decent effect with the light bars. Youve probably already guessed the solution here. You may have an access point or two within your home if you like to use smart home devices. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Lots of users have reported that they have various issues with the Hue Sync Box. Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. Great article. When one is found, tap. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Of course, many people still like it very much. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Dolby vision wont work correctly on my 2016 LG Oled C6. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. If Not, Why Not?! All Rights Reserved. Both the new app and the new physical device have some issues that users are currently working out. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. There you have it! Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Help! If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Theres another problem that has to do with how you set up your Hue Sync Box. Delete this folder. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. Luckily, there's an easy way to fix this. However for some users, they don't understand the charm in a practical moving watching experience. You also can keep the old installer files like Hue Sync Apps on your computer. (6 Safety Tips). Click on the search icon on your taskbar and search for %appdata%. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. I will tell you some methods to fix it. PLease see my previous comment for more details. 2018-2023 Signify Holding. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. My Smart Plug Keeps Turning On (or Off) By Itself! only. So have you ever felt like you want to step into the world of your favorite video game? It may not display this or other websites correctly. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. I'm on the fence about the Sync Box and am looking to be convinced by some owners. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). It may be that the users are not familiar with how to use it, or some hardware and software problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. But whats causing the connection issue you may encounter. I don't get it. Is that the issue? I dont have either of those options visible in my Apple TV settings when Im told that I should. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Other users have experienced problems with the app related to how it stores data on your PC. Apple disclaims any and all liability for the acts, At this point, we would recommend you to Contact Apple Support. jdo_apple. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. This is the first app youll need. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Im looking to get into Hue lighting for the first time to go with my PS5. All rights reserved. Aug 25, 2020 7:50 PM in response to jdo_apple. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. It's pretty simple to set uphere's how. Downgrade Back to Previous Hue Sync App Version. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Download the Hue Sync mobile app from the App Store or Google Play Store. Cmcruz32, User profile for user: Your TV connects to the output with a short HDMI cable included in the box. Starting to hate the sync box. All Rights Reserved. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Enter the password for your Wi-Fi network when prompted.
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