autotask api create ticket

If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. The entity header identifies the parent entity the note or time entry is associated with. Although the data will remain intact and will be reportable, it will not be viewable in the ticket in Autotask. A new inactive ContactID value cannot be assigned on create() or update(). If you edit a note or time entry that is associated with existing attachments, they appear in a separate Attachments section. This entity's purpose is to describe a Resource - Role - Queue relationship. This entity contains the attachments for the ProjectNotes entity. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. RESTAPIsupportability and query thresholds, Using Swagger UIto explore REST API requests. resource and child collection access URLs, Resource and child collection access URLs, Finding resource and child access URLs of REST API entities, Allow impersonation of resources with this security level, ArticleConfigurationItemCategoryAssociations, WebhookExcludedResources (REST), ConfigurationItemBillingProductAssociations, Using Swagger UIto explore REST API requests, Need troubleshooting help? Tickets where Type = Service Request cannot be associated with a ProblemTicket ID. This check box only appears for notes and time entries on problem tickets associated with one or more incidents. It describes Price List information associated with a WorkTypeModifier entity. In Picklist, an inactive TicketCategory displays in italic text. Implementing the time entry portion wouldn't be terrible. Change request tickets are part of the Autotask Change Management feature set. This entity's purpose is to describe a location defined in Company Setup in the Autotask Admin module. For more information or technical support about how to configure settings on the Autotask website, see the Autotask documentation. Every resource is associated with a location. A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. The Modules entity surfaces the availability and active status of modules (such as the Procurement module and the Inventory module)in Autotask. This entity's purpose is to describe a resource assigned to a task but not as the primary resource. Autotask users manage Asset notes on Assets. This entity describes an Autotask Contract. Don't assume anything incl. If a ticket already has checklist items, the checklist library is appended to the end of the list of checklist items. The purchase approval option is available through Autotask procurement. Tracks updates to any field except changes to the LastActivityDate, LastCustomerNotificationDateTime, LastCustomerVisibleActivityDateTime. Tickets define service requests within the Autotask system. Ticket User-Defined Field: When you select a User-Defined Field, the extension call will be triggered only for tickets that . One of these entities exists for every UDF that is set as visible on each asset category. This object describes list items added to a check list on an Autotask ticket. This entity describes an instance of hardware, software, or a material item in Autotask that a company sells or supports for customers. This resource describes key business details for the Autotask Company 0, the Autotask user's company account. The assets associated with Knowledgebase articles are recorded in this entity. What video game is Charlie playing in Poker Face S01E07? Head on over to our Community Forum! This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). Also create Note/Attachment on # incident(s) (tickets only). A billing item may or may not be included in an invoice and billed to the customer. [CDATA[*/ They are saved as replies to the note or time entry they are added to. function SendLinkByMail(href) { Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. ChangeApprovalBoard must reference an active Change Approval Board. Every attempt gives me a 500 server error. This entity contains the records for the Deleted Task Activity journal located in the Autotaskapplication at, This entity contains the records for the Deleted Ticket log located in the Autotaskapplication at. Refer to Web Services APIsecurity settings. } [CDATA[*/ Have an idea for a new feature? This entity's role is to describe any sort of note created by an Autotask user and associated with a Company entity as opposed to a Ticket Note. } By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Refer to Creating Knowledgebase articles from tickets. It describes whether a ServiceBundle on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. All text formatting and images will be lost. If you send the content back, the Rich Text and all images that it contains will be lost. Attempting to edit this field on a ticket with a different ticket category will result in the supplied value being ignored. This entity describes DNSrecords associated with Assets in Autotask. Any entities or attachments that the account creates will be attributed to "APIUser." Staging Ground Beta 1 Recap, and Reviewers needed for Beta 2, Representational state transfer (REST) and Simple Object Access Protocol (SOAP), Use of PUT vs PATCH methods in REST API real life scenarios, Calculating probabilities from d6 dice pool (Degenesis rules for botches and triggers). The API user security level has access to contact impersonation for tickets. It will not appear on the New Ticket Note or New Ticket Time Entry form. This object describes Expense Reports created in Autotask; its purpose is for the submission of expense line items for approval and reimbursement. This entity's purpose is to describe a billing Work Type (Allocation Code) that is excluded from the contract to which the set applies. A WorkTypeModifier entity modifies a given Work Type BillingCode. You may also update UDFs for entity types that allow update and create. Create an account to follow your favorite communities and start taking part in conversations. Saves and closes the note or time entry and opens the Forward/Modify Ticket(s) page. Create a new record or update an existing record in your app. In the Quick Notification (Notify via "To") section, you can use check boxes to quickly add common role-based notification recipients to the note or time entry notification email. You can modify the ticket category to ensure that the section is expanded when the time entry or note is first opened and that required fields are completed. Ticket.AccountID cannot be changed if the ticket has an associated and posted TimeEntry, TicketCost, or Expense. This entity's purpose is to describe a configurable alert message, associated with an account, that appears on different account-related pages. If there is no Contract Service or Bundle SLA, then check the Contract. It allows developers to use the API to implement multi-tier approval for Autotask time entries. Most of the values were taken from an existing ticket. How to follow the signal when reading the schematic? The ChangeManagement module must be enabled to create a new ticket with TicketType = Change Request. Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. Changes made to the Contract by using the ContractServiceAdjustment entity affect only the quantity of units. Provide feedback for the Documentation team. The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. Autotask now allows Role to be inactivated. Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. Is there any way for you to see what the response from Autotask is? It also controls if this section is automatically expanded when the time entry or note is opened for creating or editing. permission is required. Billing milestones define tangible work or measured progress that must be completed before billing can take place. The function of this entity is to describe the tax rate for a specific billing item. Head on over to our Community Forum! What sort of strategies would a medieval military use against a fantasy giant? After you create the API key, login to your Autotask instance, hover over the Autotask button in the top left corner then . This entity contains the attachments for the ContractNotes entity. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. If ChangeApprovalStatus = Requested, user can change it to Assigned (only). A setting on the General tab of the category will determine if a note title is required for task and ticket notes. If the Contract Service or Bundle is associated to an SLA, then use that ID. This entity is only used by multi-currency databases. If you have not clicked the Get current Status link, it will be the date and time you opened the page. It represents any organization with which you do business. Action. Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; This entity describes an Autotask Contact. Hello, i've been trying to create a ticket in Autotask using the API but the documentation (as everyone has already mentioned) is virtually useless. These notifications will include notifications for lack of Company or Configuration Item mapping. Set up the Autotask trigger, and make magic happen automatically in Microsoft Excel. I am using CyberDrain PowerShell module but I am clearly missing something. The function of this entity is to describe the number of units of a specific service with an association to a Recurring Service contract for a specific date range. The change request approval process is part of the Autotask Change Management feature set. It describes whether a Role Hourly Rate on the Price List uses the internal currency or an external currency, and if it is external, lets you set the price in that currency. This entity describes an Autotask Contract Block which represents a block of hours purchased for a Block Hour type Contract. A cost is a billing item for products or materials. } This entity provides a method to track cost items generated from an Autotask Quote. Adding or editing a note To open the page, use the path (s) in the Security and navigation section above. 1. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. This entity describes an Autotask Block Hour Factor, an option used with Block Hour type Contracts. If the Can edit Status of Complete tickets (does not apply to Autotask Web Services/API) permission is cleared for your security level, you can update the status of incomplete incidents. NOTE If the InstalledProduct value is not being updated, and for some reason it is already associated with an Account that is different from the Ticket Account, the update() will not fail. If you open this dialog box or page from the Edit [Entity] page, the section containing this field will not appear, and this field will not be editable. This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. Visit our SOAP API lifecycle FAQ article to learn more. If you set the status of selected tickets to Complete, and one or more tickets have incomplete to-dos, a confirmation message will ask if you want to complete associated to-dos. This entity's purpose is to describe a cost associated with an Autotask Project. NOTE Although the Autotask interface now allows multiple resources on a ticket, the current versions of the Web Services API do not support this feature. This entity contains checklist items related to documents in Autotask. Step 1: Creating an API User and Getting API Keys from Autotask (REST API) Why are we doing this? Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. . . Refer to Forwarding and modifying tickets. NOTE This field is visible only if Co-managed Help Desk is enabled on the Activation page, and only shown to resources who are not co-managed. ServiceLevelAgreementPausedNextEventHours (read only) is calculated as the time differential between the most recent time the ticket status changed to Waiting Customer and the time of the next SLA target.

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