I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. 09-10-2020 I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. Can Usps Tracking Be WrongPost Office have such a horrible . I lost my appeal. I have no idea how to get on the phone with a live human being? The other thing that is suspect is their account was created the day they ordered the item. The Fragile stickers could have been added at the GSP. Either way eBay will make sure the buyer gets their money back right or wrong. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. What can I do in this situation to avoid loosing $900 and the item as well? You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below. . Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. Parcel comes back, buyer is less than helpful, I refund, get a neg. 26-05-2020 I've only had to use these pics a few times but they save a lot of hassle. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. I have been talking to someone with same story Im trying to buy a car. I told them to send it back to me and I'll give them a refund. Copy and save both forms before submitting them. I have 100% seller feedback. I see two possibilities: either the GSP mixed up the package and sent the wrong package to your buyer, or the buyer may be pulling a scam. Our app will file a claim in your stead, saving you time and a potential headache. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. You can ask the customer to return the item, but he has no legal obligation to do so. I know they will get their refund, but should I inquire at all? Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. 1. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. Cookie Notice i think someone is trying to scam me like this to. 05:05 PM. What's the return address? Read the feedback other have left for the person. Good for you. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. Thanks for this suggestion. So it sucked having a negative mark on my account but it was the only thing I could do. Paid a tailor 4.50 repaired it and sent back with DPD signed for. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. I ended up having to give a refund in fear the buyer is going to give me bad feedback. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. You are welcome to file claims and police reports. Plus get a receipt from USPS. We had a top where it was returned with snot. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I had been using half sheet sticky labels for almost a month before sending out this order. e-bay couldnt give two hoots for sellers as long as they are making money. Tip I also ask if you have me mixed up with another seller you've purchased from recently. on As its a scam, you will never see your money or your items again. They aren't. but it is really suspect that they created their eBay account the day they ordered my item. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. This is why I take photos of the item with the eBay paperwork. So Im hoping he doesnt return anything. Help for buyers and sellers. CHAPTER XIII. Hey Im kind of new to mercari and Im really nervous. A buyer will offer to purchase your item and send a larger payment than required. Most of them are happy new year banners being returned in Febuary. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I recently had the same experience. 09-10-2020 Or just take back the item. Otherwise, you can also restart the laptop just by pressing the power button. 2) Buyer most likely will open SNAD return request. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. There's usually another new label then. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. 03:13 PM. 'However once the seller has received the item back, eBay can then step in and review the . The item's condition was misrepresented. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Go to ic3.gov and fill out the internet crime form. They then go to Etsy and order the item from me at full price using a suspect credit card number. Attached is a picture of a side buckle and the package with address label. Same thing just happened to me and I was able to keep the earning. No they dont. What would you do? 26-05-2020 It was already on the way. Buyer sent me picture of something different in the box. Person buys 2 things. eBay are only concerned with issues that affect their own profit margins. This was shipped by Global Shipping Program. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. Click on Send. As you sent it recorded delivery I am assuming it had some value to it. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Because the seller sent a lighter instead of a $600 Gucci wallet. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? If so, it's definitely not a package I've sent out. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. They have no reason to create one earlier. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. If not, fuck them and continue onto arbitration per their terms and conditions. Once they have the code, they disappear and make off with your gift card balance. I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! Finish enrollment at any CLEAR airport location next time you fly. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Privacy Policy. Log in to their [Amazon Web Service (AWS) account] Go to [https://sellercentral.amazon.com/], then click on "Manage my orders" Click the orders icon Click on the "Manage Your Orders > Refund or Replace an Order" option. I have to take her to court! But obviously I cant prove that. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. on They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Press question mark to learn the rest of the keyboard shortcuts. The buyer has since responded and accepted that it was delivered somewherebut not to him. The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. eBay is very aware that scams occur on the website. BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. 26-05-2020 Funny thing he could never tell me what he claims he got or send me pictures. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Cause his photo shows a like kind of item but not the brand or pattern I sent. Create an account to follow your favorite communities and start taking part in conversations. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. 04:28 PM. If they bring eBay into this, do I stand any chance at all? I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. Refund, repair or return. I don't know what it actually takes for them to get banned. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. Stockholm syndrome is a proposed condition in which hostages develop a psychological bond with their captors. Always think like a big retailer. 1.6K 17K views 1 year ago Every so often mistakes will happen. I did became a pain with calling everyday and today calling 5 times. How do i handle this? A buyer tried to scam me out of a pair of boots, Ebay alerted me that someone purchased my boots, and I was excited, so I checked to see if Ebay sent another alert stating the item was paid, and ship It. It's so unfair to write eBay sellers off like a bunch of cheap scammers. If you have been scammed, well show you the steps you can take to report it. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. The final resort is to submit a missing mail search. A buyer opened a return, two weeks after I sold a graphics card, claiming it didn't work. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. 01:37 PM, on Record any serial numbers or unique codes. Ebay says I have to "take action" by Sept. 11th. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. 2. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . What if the buyer is not trying to rip you off but simply made a mistake? But just the thought of it would scare a lot of scammers into stopping this shit. 09-10-2020 You must be new here, in this sub anything and everything is a scam ;). To get a refund from USPS, your eBay buyer can: Submit an e-form. Put it in a bag took pics opened case and returned back explained. Ask if they want you to dispose of it or return it to them. If you have any problems paying for your items, we . I don't want to leave anyone in the lurch, but I'm not sure what more I can do. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. I got pictures proving what i shipped on the box along with UPS signature proof of delivery (he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) The online auction site launched in 1995, and scammers have used it ever since. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Ebay going to shit with scammers abusing the money back guarantee. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. Report the buyer. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. The status says the item was "Delivered to agent," so the item shows as delivered. Tune into our last eBay for Business podcast episode of 2022! It sucks. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. Ebay found me not at fault and released my funds. Here are some of the most common ways eBay sellers are scammed. For more information, please see our Got my money back and a promise from eBay to better train their support staff -_-. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. Message 1of 30 As per the returns policy you are within your rights to refuse it. Does it look like your packaging, apart from the labels and the stickers? What's the tracking number? So eBay accepted the return. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. I asked for a picture from the buyer and it was some plastic item. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. 06:44 AM This has happened a couple of times to us over the years, all part of selling on line Im afaid . You can chat with other sellers about anything to do with running a business on eBay. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. 05:49 AM. Under our eBay Money Back Guarantee policy, if a buyer opens a return case, sellers must facilitate this. That's why I thought maybe they mislabeled. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? So eBay took the loss when they refunded me. They readily cooperate with law enforcement. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. I have had my hosting company check everything their end and they say all is correct and working ok. The scammer will ask for the victims gift card number to use as payment. Did you try talking with the buyer? QUOTE eBay is very aware that scams occur on the website. eBay will not assist with a transaction that occurred beyond its purview. This is what it takes to get ebay to appeal a return in your favor. You would want your copy to be short and engaging, informative but not stiff. Thanks for the policy violation on your part eBay. on I asked the buyer if the package he received was damaged or opened. Update 2: So my next step was to file claim with UPS. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. Theres no possible way I sent the wrong item so hes trying to scam me. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. I was hoping it was a post offcie mix up. He immediately cancels the order and requests a refund. To cancel your order: Go to My Purchases. Powered by Discourse, best viewed with JavaScript enabled. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. I once again immediately had them call me to dispute this. Some of this advice may be second nature to you, or may not apply to all sales. "Hi. That is not the package i sent your cosmetics in. I mailed a limited edition eye shadow palate to Ontario Canada for $90. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . Is it possible they received it from another seller? If the item is sold for more than $750 the item must have signature delivery proof. If they did, I don't know how they'd be able to verify. For approved returns, Mercari provides a free shipping label to the Buyer. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. I swear. I manufacture them myself and sell for only one price. WARRANTY AND INFORMATION. Remember that if an offer looks too good to be true, it probably is. Some are targeted at buyers, others at sellers. Here are some of the most common eBay scams for eBay buyers: An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Here are some of the most common ways eBay sellers are scammed. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Buyer contacts me today. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. This months episode of the eBay Seller Spotlight podcast is live! Heres how. Ebay always takes out the fees and send the remaining money to the Bank on file. This sounds exactly like the issue Im having! Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. man!! Glad you at least eventually prevailed. Otherwise she wouldn't have bothered. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. I've taken back an item I never sold lol. 11. E bay in many cases are making more profit than the sellers. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I talked to manager and simply were told nothing can be done. Someone did this to me a few months ago. Yeah you filing that stuff 100% does nothing. Case in point; I sold a wallet described as new in the box recently. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Accept it and issue return label. Both early political pieces. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Somewhat new, never had this happen before. Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. On the package in the picture the buyer sent I can't see the original label (the one I would have stuck on it), but on top of that is the one, I gather, that is from Canada Post that does, in fact, have that same Canada Post tracking #. 26-05-2020 It is better to talk with them first before doing this. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform.
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