You may have to enter a lot of personal information to get connected, including your ZIP code. This website is using a security service to protect itself from online attacks. I am a bot, and this action was performed automatically. Update on June 10, 2021. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Can you direct message us your name and address, please? Archived post. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Remember: This number is just for unburied ground cables. 1 6 We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Then, call PG&E at 1-800-743-5000. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Can you please send us a Modmail message with your first and last name and full address? Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Who is responsible for cable line from pole to house? View the Xfinity outage map and find out when an area will be back online. Report it online using Xfinity Assistant. Choose the option that best describes your situation. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. I am extremely frustrated this issue has not been of the upmost importance to your company. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Press Enter to send it. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How do you get straight to a representative? You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Sky News is distributed via an English-language radio news service, and through online channels. Hi, @user_af7a95. For more information, please see our I am a bot, and this action was performed automatically. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. We have all the tools to help with your cable line and make sure it gets taken care of. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. How do I report down a cable line? Should you experience further issues, please create a new post. We're sorry that didn't solve your issue. How to report a downed wire if I'm not a customer? Create an account to follow your favorite communities and start taking part in conversations. Our team can help get that line raised. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Jul 2007 - Sep 20169 years 3 months. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. https://corporate.comcast.com/stories/meet-our-digital-care-team. Type a message to let us know what your issue is. A drop-down list appears. Hello there! A recent storm brought down a tree which took down one of the above ground cables by my house. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. to Call your mayor's office. Call 800.288.2020 . It may be used in setting the FCC's priorities for regulating companies like Comcast. I really appreciate you being a member of the Comcast Family! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I also appreciate you taking a moment out of your day to reach back out to our team! If the center conductor of the cable is solid copper, it carries it quite well. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Click the Check for Issues button. I really appreciate you being a member of the Comcast Family! Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. My electric company has been out already and have told me that it is Comcast's issue. If you smell natural gas or see downed power lines please do NOT use this page. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Asking on behalf of my place of business. We can assist you with getting a ticket opened to let our amazing local team know. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. DO NOT TOUCH downed lines or anything they are touching. If youve got a free afternoon, you can run the cable yourself and save some money. Let us know. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. Let us give you a call as soon as an agent is available. An official employee, such as myself or whoever is first available, will respond. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. I have a downed line in my front yard. Click Continue. A drop-down list appears. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. 70% of power outages are caused by major weather. It's infuriating. A tree in my back yard has two large branches resting on the phone/TV cables. In order to get started can you please send me a Modmail message with your full name and service address? Connectivity and managing Your Comcast Business network. Welcome to the Xfinity community! I hope youre having a great week so far! It has been severed months ago and left hanging. We've had a downed wire touching our building for about two months at this point. The easement at my back property line has poles with electric and utility lines. I have a downed wire in the middle of the street. However, its critical not to cut into a power line, as you know. To qualify for the credit, customers must: 1. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. How do I report an above ground cable down? If you are experiencing problems with Comcast Xfinity, please submit a report below. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) This post was marked as closed. Warn others to stay away. Call 800.288.2020 and select Repair. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. A drop-down list appears. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Let us know if you find downed or uncovered wires or cables in your area. If you have questions about your services, we're here to answer them. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Voting closed 14. #iworkforComcast Please contact the moderators of this subreddit if you have any questions or concerns. Thanks! For your safety, do not touch or move the downed line. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then, call PG&E at 1-800-743-5000. Just select Xfinity support and you will be able to speak with the next available specialist. In the 'To' line, type "Xfinity Support" there. Occasionally there is a mix up and Comcast forgets to bury the drop. We truly appreciate you taking the time to reach out to let us know about a downed wire. If you receive overhead electric service, your electric system con- sists of the following: 1. 1. Press 0 a lot. . Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Immediately Call Emergency Services. Thanks! Verizon Business customers. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. If you have questions about your services, we're here to answer them. Jacksonville, Florida Area. Its important that you dont exit the vehicle unless youre in imminent danger. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Not a word either by phone, email or through the support chat since then. You can contact 811 to get utility lines marked. By selecting Accept all, you consent to our use of Cookies. Select Restart Modem to begin troubleshooting. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It is to be expected when weather conditions are severe. Cloudflare Ray ID: 7a2ad44e3df86ef8 Thanks. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Report downed power lines at 713-207-2222. Click to reveal Then Call Us. -ATTU-verseCare. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. We have made changes to keep employees safe so response and call times may be longer than usual. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. Then it tells me it can help me better if I sign in. Press Enter to send it. Comcast Xfinity problems in the last 24 hours. I don't have AT&T, or a landline. Tips in case of an outage What if my power is out? 115.124.120.233 There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. We have made changes to keep employees safe so response and call times may be longer than usual. Where on your property are the lines down on and would you consider them a safety hazard as of now? Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. @XfinityThomasChow long does it take for someone to reply? Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Privacy Policy. It's not the power line and I don't think it's the regular cable either because there's no service outage. Our community is your official source on Reddit for help with Xfinity services. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Call 9-1-1 immediately to report a fallen power line. The tree and the cable are both on the grass verge next to my property. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then, call PG&E at 1-800-743-5000. Thanks! Your IP: An official employee, such as myself or whoever is first available, will respond. I am an Official Xfinity Employee. When should we expect this to be corrected? Verizon Business provides technology and network solutions-along with plans, devices and wireless services . You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Write your 17-digit account number on the "For" line of your check or money order. Hello saftek and welcome, Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Thank you for reaching out to the Digital Care Team. I called but only received voice mail. A recent storm brought down a tree which took down one of the above ground cables by my house. Report an issue Select Chat. Talk to Us. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. 7 years ago. Call us anytime at. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We ask for direct messages because we can't post personal information in public. and our Throughout our history, DISH has always put customers first. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Here is a list of frequently requested telephone numbers: Cable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Two delivery trucks have had close calls recently. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. For immediate assistance, check out the Xfinity Assistant. How does cable internet get to your house? You have to sign up for gig service and sign a 2 year contract first. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. The wires at my rental property are on the ground. X | `>`.
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