A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. How can I turn it on and off? "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. 1 user liked/thanked this post: Enter http://192.168.1.254 into the address bar to go to the management page. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. My speed has dropped to 40Mbps on my wifi devices. No problem. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Also problems connecting to my wireless Canon scanner printer. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. This topic has been closed for further comments. I saw the post about the public/private. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. - edited I would still prefer to just hook my superior router . Cleverly, the security password is the same for both networks and can only be changed for both. If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. 8:37 AM. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. 2023 BBC. ***The radically changed Web Admin Interface of the BT Smart Hub 2. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. AP mode is preferred if you have a ISP modem/router that can't be bridged. 30-09-2020 Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. My router is getting blocked despite following all the advice above and anything I could find online. Links to user manuals and other documents for BT Hubs for broadband. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. ensure Sonos all working correctly via boost with 5ghz still turned off. Links to user manuals and other documents for BT Hubs for broadband. Therefore, we can consider this issue closed. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Trouble connecting? Make sure you keep your hub on all the time. I just tried it with an old, Not sure if it was still broadcasting the SSID. The router is now displaying hidden ssid. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. If your BT broadband home network is playing up, you're not alone. Can anyone confirm it works? To change anything you need to click one of the settings. What's the least amount of exercise we can get away with? Please try again in a few minutes. Change the /internet part of the address to /routing. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Thanks. Re: BT smart hub - hidden bridge mode menu ? Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. BT's done a great job on this router. This brings up a hidden page. Guide to BT Business Hybrid Connect. BT Smart Hub settings - make your router faster and less annoying. I shouldnt have to have 5Ghz permanently switched off. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Does anyone know if a Sonos Boost would resolve the issue? "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. I too have just discovered this thread, having tried to sort things out for the last week. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. 9h23. This brings up a hidden page. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. (Not Business variant). It means I have a redundantSonos Move which is incredibly frustrating. The lights on your hub will change to green or flashing orange as it is setting up. My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. The BT Home Hub 2.0 was a combined wireless router and phone. How do you turn off wifi? icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Navigate Advanced Settings > Log in > Broadband > Internet. What is the difference between WiFi 6E and WiFi 6? Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! The router is now displaying hidden ssid. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. So first step is to go to a PC or a mobile device that has a web browser that's usable. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Smart hub 2 Hidden SSID I have a new hub. Do I need a WiFi 6E router to use WiFi 6E products. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. I've been following this thread ever since I had issues. 9:11 AM. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. ), on As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. After trying to set bridge mode and saving (the save appears to hang) I eventually. Check which BT Hub you've got >, It only fires up when you open a browser. Yes its not ideal. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. There are at least adozen other things that also result in the same situation. Plug the microfilter into the socket. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. Click a dropdown for your model of hub. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Simply connect a 3rd party router to any LAN port on the hub. Navigating ones way through these conflicting accounts is not easy. At least Ive got Sonos working now even though it is at the expense of 5ghz. 11:46 AM Forgot to mention the third solution is hard wire a speaker to create the Network. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. The default IP address is 192.168.1.254 but you can change that here. Then use the Orbi router in router mode. Almost instance response. However, I agree with some of the comments. Guide to the BT Business Smart Hub. Wait a few moments for it to connect. The app then stopped working. Steps taken from a post on the BT Community. 9:40 PM If previous posts are correct it probably works on the Business version and not on the Residenial ones. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Check that you're connected to your Hub's network. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. This will open the Hub manager. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. BT will be rolling out an update to all devices later this month. Was quite easy to get the money credited to my account after that : ). I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. I have an update to share with you all regarding this issue. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. 7:56 PM Thanks for the explanation. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. Select Add Additional Network from the drop-down menu. As well as being incredibly annoying when all you want to do is connect to the internet, it can stop some devices from working altogether, as they keep getting redirected away from the internet: I've had it break smart home systems, while many people have reported that Smart Setup breaks the Kodi media player. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . 01-10-2020 Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. We hope you'll join the conversation by posting to an open topic or starting a new one. I may try the hardwired solution if things do not move fast. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. This is found on the back of the router and on the removable card. 2) ClickWireless. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? If it doesn't accept the admin password, click on Hint. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. BT have advised me this a fix should be out this week. Sonos tried to do a workaround but lasted an hour or so. Therefore, it costs more money and were stuck in the contract till 2023! Make sure it is fully pushed in - you'll hear a click. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. It never occurred to me that bridge mode would bypass the router section. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! I have disabled the bt fon and bt wifi to reduce my home network clutter. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. - edited Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Go to Solution. 7h47. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Read about our approach to external linking. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. This complaint isnt resolved for me. How are people to fault trace if they dont know all of the possible scenarios? It can also be used as a VOIP phone through BT Broadband Talk. Download the My BT app to check your bill, test your speeds and activate your internet security products. Use our hub light guide. Frame Size: 17 inch,19 inch or customer size. Just plug 3rd party router into the wall mounted Openreach fibre modem. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Solved! To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Ive got a man from BT ringing me during the week so I will report back what happens. 10:43 AM. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). This means that you've got no control over which network your device joins. Web admin interface of the BT Smart Hub 2 router. You can't exit the first few steps. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. Check out our other help articles. Remember your broadband can be activated any time up to midnight, so you may need to try again later. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Enter your username or e-mail address. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. "Common sense is the collection of prejudices acquired by age eighteen." This means your Hub hasn't yet registered your device as completed. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. At the bottom is a setting for Bridging. Expert Reviews is a registered trade mark. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Can you seamlessly switch back and forth between the two modes? A spokesman for BT told the BBC only a "very small" number of users have been affected. I have a new hub. All rights reserved.
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