what are the ttec engage products

OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream 0000105286 00000 n Cloud-based technology and intelligent automation powering effortless customer and employee experiences. ;@X[4Dkwe+`Pv[ZzAQLTGiWN}68 LYnUozim0/_ 0Rlpk&Td7gO 0000024733 00000 n Upselling products and services to existing customer base . r\a W+v%J+aW] v%* Continuously promote a performance-driven culture and always work towards reaching for amazing. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. 0000001176 00000 n Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000030379 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. The company's nearly 58,500 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Omnichannel, CRM, Automation, AI, we have them all. 0000003537 00000 n TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. strategies for right now, Top customer service 0000009833 00000 n With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. 0000006260 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". base with new products and services 4. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000002238 00000 n Exceptional customer experiences start here. The Company provides . Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Text, voice, conversational messaging, video your customers are switching channels but they expect you to interact with the seamlessly where ever they are. What are two TTEC engage products? 0000008629 00000 n Learn why we use cookies and how to manage your settings. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . From data to insight, and insight to business value. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. 0000007921 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutionsspan the entire enterprise, touch every virtual interactionchannel, and improve each step of the customer journey. 0000009922 00000 n Engage. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Don't wish for happy customers. Every channel, in sync, all the time. Custom built to solve your Elevated. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. About Us. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. 0000017351 00000 n 0000006467 00000 n 0000009592 00000 n amazing customer 0000020166 00000 n Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Please indicate that you are willing to receive marketing communications. 0000121239 00000 n 0000124324 00000 n "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. About Us. services that improve customer satisfaction To learn more visit us at https://www.ttec.com, Investor ContactPaul Miller+1.303.397.8641, Media ContactTim Blair[emailprotected]+1.303.397.9267, Cision Distribution 888-776-0942 He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. Improve your business performance in any economic environment with our rightshoring and automation approach. and the CX expertise to enable your success. Reduce cost and improve CX with recommendations from your front-line employees. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. 0000004300 00000 n How do I operate more efficiently with automation. Consumers expect great interactions whenever they connect with a company. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . 0000037328 00000 n TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. amazing customer journeys, 5 digital transformation Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. Design your CX to eliminate pain points and reduce churn. When you have a great customer experience you know it. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. 0000008248 00000 n 0000005907 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. When it comes to your customers, only the best technology will do. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. And that is a smart move. 0000016806 00000 n Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. 0000008011 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Then manage and measure it all through a single platform to grow customer lifetime value. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Contact Center Automation Tools and Trends READ THE ARTICLE. To learn more visit us athttps://www.ttec.com. 0000163153 00000 n AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. We help you design, build, operate, and. Our industry specific CX solutions can help. Your industry has its own set of challenges. We combine leading technology partnerships and the CX expertise to enable your success. He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. _? With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . We caution you not to rely unduly on any forward-looking statements. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Eliminate friction and create value . Subscribe to our free digital CX publication, the Customer Strategist. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . TTEC Holdings, Inc. is a customer experience (CX) technology and services company. 0000116041 00000 n 0000005364 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. Experience our comprehensive technology ecosystem. Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Do Not Sell or Share My Personal Information. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Find and engage customers across all channels to accelerate growth. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . And, one that helps you predict what will happen in the future. Messaging saves the day with faster support and increased productivity. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. We make it a point to make sure all our employees feel valued and . TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. TeleTech Holdings said on February 23, 2023 that its board of directors declared a regular semi-annual dividend of $0.52 per share ($1.04 annualized . 0000006957 00000 n Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. )~&njp~~? 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 0000005949 00000 n Our teams of knowledge workers . Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. For 40 years, our business has been helping companies make their customers happy. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. This site uses cookies and by using the site, you are consenting to this. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. The Next Step in the CX Pioneer's JourneyTTEC pioneered the global CX industry almost 40 years ago when the company was founded by Tuchman. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Business transformation begins with innovative customer experience strategy and insights. News Mar 2, 2021. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. from 8 AM - 9 PM ET. 835 0 obj <> endobj xref 835 69 0000000016 00000 n _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. You don't need to rip and replace to get your CX technology stack humming. Privacy Policy. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . 0000156137 00000 n In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. It also provides tolling and transportation. 0000022096 00000 n from 8 AM - 9 PM ET. About Us. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. 6 Reasons to consider nearshoring now GET THE GUIDE. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. "I am thrilled to welcome Shelly to the TTEC family. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. When typing in this field, a list of search results will appear and be automatically updated as you type. Improve your business performance in any economic environment with our rightshoring and automation approach. 0000038100 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000116240 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. Fourth Quarter 2022. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000013691 00000 n We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. 0000035148 00000 n Privacy Policy. Humanify(R) @Home. 0000010434 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. And deliver CX at scale. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. "I am excited to welcome Chuck back to the TTEC family. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Learn why we use cookies and how to manage your settings. 0000025542 00000 n 0000194296 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream 0000001601 00000 n The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. a great experience to their customers, build customer loyalty, and grow their business. Contribute ideas and improvements for software products . TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Improve your business performance in any economic environment with our rightshoring and automation approach. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 0000005417 00000 n 0000007344 00000 n Digital CX Jump-Start. Regardless of the products . For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. And disconnected customer experiences create unhappy customers. 0000042393 00000 n AI and automation trends, High-tech goes all-in 0000021388 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks.

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