Please return your item(s) to us after finding the fault, and remember to get in touch before Your order will be held in the locker for 72 hours. refund your credit/debit card. boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your boohooMAN US returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal, For International returnsyou willneed to pay for your return, you can find out the postageprice in the portal oryou willbe asked to download a returns label and pay for postage atyour local post office. You'll get an email once we receive your returned item. So that we can get this fixed for you please head over to our Contact Us section. You will need your order number and email/last 4 digits of your phone number. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items dont make it back to us, youll need to open a dispute with the carrier. You will need your order number and email/last 4 digits of your phone number. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. To experience the full world of Boohoo, please enable these or check whether another program is If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Just pop your items in something non see-through, sealable & waterproof. Buy Now, Pay Later! If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Returns are an extreme hassle to deal with. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You can return your item to us for a refund, and then place a new order to get the item of your choice. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. .b-ngvip-title { If you have a delivery related question or maybe you need to track your order. Collect your order from nearly 1,200 InPost lockers nationwide for 3.99. Order Number FULL order ID including the letters at the beginning. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. Print off your returns label and attached it to your parcel. Product name and codes of the items you returned. You've got 28 days to send something back to us from the day you receive it. 4. Shorts, Unfortunately we don't offer an exchange facility. You've got 28 days to send something back to us from the day you receive it. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Please return unsuitable items in its original packaging. Return Request; 3. You've got 28 days to send something back to us from the day you receive it. Returns via the portal are fully tracked. A returns charge of 2.50 per parcel will be deducted from your refund amount. Hear about exclusive offers, get early access to collabs & quicker checkout. I have already returned some items from my order and paid 1.99, why are you charging me again? To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). boohoo aren't able to extend your invoice. Baggy Jeans, With just one click you can reduce the energy used by this website. Returns are FREE for premier customers. OUR RETURNS POLICY. Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. With loads of styles landing each week and regular trend updates you can be sure to get the latest. If your items dont make it back to us, youll need to open a dispute with the carrier. Log onto our portal here. Items must be unworn and unwashed with the original labels attached. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. If youre a customer in the EEA, you have 28 days to cancel your contract with us. Heasandford Industrial Estate Refunds will not be given if they do not comply with our returns policy. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. This does not affect your statutory rights. Great, happy shopping! 3. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Tell us what you are returning and why. On receiving your return the next step is for us to check the item(s). Simply return your item(s) and reorder for a replacement. Were really sorry to hear that youve received an item thats not in perfect condition. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. If you decide to keep one of the items, you need to pay for delivery. Click here to generate and print off your returns label and to find your nearest store. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. Once you have processed your return in the portal you're ready to post it off! If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. 3 Select your preferred return option Print returns label at home or in store options. Post if off! Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. One of our customer service agents will be more than happy to look into this for you. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). here, and a member of our team will look into it. Om van de volgende voordelen te genieten. Please note a returns charge of 1.99 per parcel will be deducted from your refund amount. You dont need to remember to keep your proof of postage its all digital! blocking them. You've got 28 days to send something back to us from the day you receive it. You can return using the steps above. Simply return your item(s) and reorder for a replacement. boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. Either print your returns label at home or in store. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. Returns via the portal are fully tracked. The funds should appear on your bank statement within 3-5 working days (how long Just pop your items in something non see-through, sealable & waterproof. Returns via the portal are fully tracked. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. You can return using the steps above. Tell us what you are returning and why :). Click here to generate and print off your returns label and to find your nearest store. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! A typical refund will take up to 14 days + your banks handling time. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . depends on your card issuer). Returns are FREE for premier customers. 5. Returns cost $4 and you can track them as they make their way back to our US hub in New York. You've got 28 days to send something back to us from the day you receive it. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. FYI Items must be unworn, unwashed and unused with the original labels still attached. APP EXCLUSIVE - 25% OFF ALMOST EVERYTHING!*. We have printer-less options too if you dont have a printer! Please wait 14 days before contacting us about your refund if you havent heard from us yet. If you have received a faulty or an incorrect item, please contact customer services clickhere. You will need your order number and email/last 4 digits of your phone number. Make sure you keep proof of postage! Make sure you keep proof of postage! However, we may, in our sole discretion, offer you a longer period for returns from time to time. Unfortunately we cannot accept returns after this time. Copyright 2022 boohoo.com. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Tell us what you are returning and why :). Once our checks are complete well refund your credit/debit card. 90z Revival, Repack your items (These need to be unworn/unwashed/unused and with original tags). By subscribing, you agree to receive marketing communications from boohoo by email. Select your preferred return option (Print returns label at home or in store options). Your refund is on its way. Follow the steps below: 1. Don't worry, if this does happen we will contact you first. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. Unfortunately we don't offer an exchange facility. No packaging, no problem! *Extra 10% discount sent via email to new subscribers only. Cool with that? All rights reserved. Summer Shop, boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. If you are a customer in Australia, you get 28 calendar days to cancel your order if you change your mind. below: Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD. Just pop your items in something non see-through, sealable & waterproof. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Om van de volgende voordelen te genieten. You don't need to remember to keep your proof of postage - it's all digital! How long does it take to process my return? #betheMAN. You have 30 days to cancel your order because you have changed your mind. By subscribing, you agree to receive marketing communications from boohoo by email. You can cancel your contract here. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. parcel to be delivered back to our warehouse and processed. There is no returns label in my parcel, how do I return? Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. For more info or to contact Zippay click here. This cancellation period starts from the day you have received all of the items in your order. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. If youre a customer in the EEA, you get 14 days to cancel your contract with us. You've got 28 days to send something back to us from the day you receive it. We dont offer exchanges right now. You've got 28 days to send something back to us from the day you receive it. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Follow the steps below: 1. Items must be unworn and unwashed with the original labels attached. 1. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. 1. Returns and Refunds | Boohoo For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. 1, 2, 3! Simply return your item(s) and reorder for a replacement. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Select your preferred return option (Print returns label at home or in store options). Whether you're on website or app, just flip the switch! For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Items must be unworn, unwashed and unused with the original labels still attached. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. Product name and codes of the items you returned. See our, On dirait bien que vous nous rendez visite sur. Hoodies, I can't see the refund on my bank statement. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Items must be returned within 28 days of receipt. blocking them. Underwear and swimwear can only be returned if the hygiene seal has not been removed. A refund will then be issued by Zippay once your return has been processed. Please note, we cannot offer refunds on cosmetics and pierced jewellery. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. To experience the full world of Boohoo, please enable these or check whether another program is UK You'll no longer receive a shipping note in your parcel. 90z Revival, Make sure you keep your proof of postage! We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). 3. If you decide to keep one of the items, you need to pay for delivery. Cargos, Once you have processed your return in the portal you're ready to post it off! DUTY AND TAX FOR ALL EU DELIVERIES WILL BE PAID FOR BY BOOHOO. No packaging, no problem! With loads of styles landing each week and regular trend updates you can be sure to get the latest. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. You will need your order number and email/last 4 digits of your phone number. You can unsubscribe at any point. If you decide to keep one of the items, you need to pay for delivery. A typical refund will take up to 14 days + your banks handling time. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! Jeans, Tell us what you are returning and why. Please wait 14 days before contacting us about your refund if you havent heard from us yet. Returns are FREE for premier customers. As per our policy, returns are chargeable therefore the outstanding 1.99 charge on your BNPL invoice would need to be covered by you. To experience the full world of Boohoo, please enable these or check whether another program is One of our customer service agents will be more than happy to look into this for you. Ive paid with Zippay How do returns & refunds work? Your browser's Javascript functionality is turned off. *Extra 10% discount sent via email to new subscribers only. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. Copyright 2022 boohoo.com. If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. I can't see the refund on my bank statement. letter-spacing: 10px; Your return arrives back at boohoo! I have an outstanding balance of 1.99 on my Buy Now, Pay Later invoice (Klarna, Clearpay, Laybuy, Zip), how would I pay for this? FYI Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. Youll find these alternative methods Returns via the portal are fully tracked. What should I do if I receive an incorrect or faulty item? Pierced jewellery cannot be returned for health and hygiene reasons. What should I do if I receive an incorrect or faulty item? How long does it take to process my return? 4. This does not affect your statutory rights. 2. No packaging, no problem! Unfortunately we don't offer an exchange facility. Please turn it on so that you experience this sites full capabilities. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. Post if off! 1. Or simply return your items to the following address within 45 days from the date you received your parcel. Returns via the portal are fully tracked. *Extra 10% discount sent via email to new subscribers only. To experience the full world of Boohoo, please enable these or check whether another program is There are a couple of other ways to cancel your contract with us. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Underwear and swimwear can only be returned if the hygiene seal has not been removed. Whether you're on website or app, just flip the switch! We don't refund delivery charge for those countries listed outside of the EEA. here its as easy as Please note, we cannot offer refunds on pierced jewellery, cosmetics & fashion masks or on swimwear if the hygiene seal is not in place or has been broken. Login to our returns portal. We're sorry to hear that you've received an incorrect or faulty item. blocking them. We don't refund delivery charge for those countries listed outside of the EEA. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. Make sure you keep proof of postage! Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 90z Revival, Ive paid with Afterpay How do returns & refunds work? Choose whether the return is for a purchase made in-store or online. Underwear and swimwear can only be returned if the hygiene seal has not been removed. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Your refund will be processed once we've received your unwanted items. Items must be returned within 28 days of receipt. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further.
boohooman returns portal
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